At our coffee bar, Prolog Coffee, we care about welcoming our guests and give them a good experience. The same goes for our webshop. So if you have any questions or any doubts concerning our products and services, please don’t hesitate to contact us.

Below you will find our terms and conditions for our web shop.

Product Information

Each product has a relevant description on the web shop. This does not include the memberships as the content of these vary every month.

All of our coffee is sold as whole coffee beans. We store them in protecting ventilating packing that allows the oxygen from the roasted beans to leave the bags. This helps keep the durability of the coffee. 

Payment

The payment for the web shop happens via Braintree. The payment is withdrawn from your account, when your order is approved. For members, the recurring payment will be withdrawn monthly, on the same date the membership was originally purchased .  

Prolog Coffee makes reservations regarding changes of taxes, mistakes in price and proof reading, technical errors and force majeure.

Shipment

Shipping is done through PostNord and DHL Express. The delivery time depends on the location of the receiver as well as the chosen shipment method

Estimated delivery times
Denmark 1-3 business days 
EU 3-10 business days 
North America 7-14 business days 
Australia 7-14 business days 
South East Asia 12-24 business days 
China & Hong Kong 7-14 business days 
International could be up to 15 business days wait 

Risk of shipment

The risk of the product will pass on to you as a customer once we have submitted the shipment to PostNord or DHL.

Return and right of cancellation

Intact retail products, unopened and in original packaging can be returned 14 days after delivery, and we will refund the full amount. We do not refund used products. You are responsible for the costs of the return shipment.

Food items (coffee) are non-refundable under Danish law. 

If you wish to make use of your return and cancellation period, you must notify us within 30 days of receipt. Hereafter, the product must be shipped back to us within 30 days after the notification. As soon as the product is delivered or we have proof that the product has been shipped back to us, we will refund the amount of the product.

Return / Non-pick up of coffee orders 
If you order coffee from our website but do not pick up your package from the agreed upon carrier or within the time frame then you no longer have the right to a refund. 

All products must be returned to:

Prolog Coffee ApS

Marguerite Vibys Plads 1

2000 Frederiksberg

Danmark

You must enclose a copy of the invoice for the purchase.

Special conditions for members

The monthly shipment happens on the last Thursday of the month. The payment is withdrawn on the 24. of the month. If the payment is completed, you will receive your monthly delivery and an e-mail concerning the delivery information. If the payment should not go through, please contact us immediately so that your subscription continues on track.

It is your responsibility as a member to make sure that both e-mail and mailing addresses are filled out correctly and that ongoing payments are completed. If you change your debit and credit card, it is your responsibility to update your card information.

When subscribing to our coffee subscription service you accept to receive our monthly newsletter on your delivered coffees.

Privacy Policy

In order for you to purchase products on our web shop, we need the following information: name, address, telephone number and e-mail address. We register your personal data for the purpose of delivering your products. Your information is not passed on or sold to third parties.

Complaints

If you would like to complain about your purchase, please contact Prolog Coffee on mail: hello@prologcoffee.com.

If we do not succeed in finding a solution, you can file a complaint with relevant committees in this area, provided that the conditions are fulfilled:

Centre for complaint Resolution

Carl Jacobsensvej 33

3500 Valby

or at www.forbrug.dk.

When submitting a complaint, please provide our e-mail address hello@prologcoffee.com